Renewal Account Manager

Job Summary

Focused on contract renewals and negotiations, the full-time remote Renewal Account Manager, CX will assist customers and internal teams to retain and grow revenue while meeting individual and team goals.

Key responsibilities:

• Prepare financial reports and contractual documents for internal renewal meetings to facilitate informed discussions
• Engage with clients to understand goals for contract renewals and negotiate favorable terms to maintain and increase revenue
• Collaborate with internal teams to ensure consistent messaging and represent the best interests of the company in contract negotiations

Required qualifications:

• Bachelor's degree in Information Technology, Business Administration, or a related field, or equivalent work experience
• 4+ years of experience in contract negotiation and contact center or service delivery
• Experience with SAAS billing models
• Proficiency in Microsoft Office applications, PowerPoint, and Salesforce
• Demonstrated ability to work independently and manage multiple negotiation projects in a fast-paced environment