Renewal Coordinator

Job Summary

A company is looking for a Renewal Coordinator.

Key Responsibilities

• Lead contract renewals for EMS/WeTip customers, managing the full renewal process
• Establish and maintain strong relationships with existing customers, serving as their main point of contact
• Ensure customer satisfaction by proactively engaging with clients and addressing concerns effectively

Required Qualifications

• 3+ years of Account Management / Customer Success or relevant client-facing experience
• Ability to manage multiple priorities in a dynamic environment
• Natural curiosity with a continuous improvement mentality
• Proven obsession with customer satisfaction
• Highly proficient in MS Office, Google Sheets, and CRM; Salesforce preferred