Renewal & Expansion Manager

Job Summary

A company is looking for a Renewal & Expansion Manager.

Key Responsibilities

• Own the full customer lifecycle post-sale, including onboarding, account development, renewal strategy, and expansion planning
• Manage the end-to-end renewal process, including risk identification, value reinforcement, and timely execution
• Identify and drive upsell and expansion opportunities while ensuring customer satisfaction and product adoption

Required Qualifications

• 4+ years of experience in Customer Success, Account Management, or a related client-facing role
• Proven success in managing renewals and customer retention in a SaaS environment
• Experience managing a diverse portfolio of customers
• Comfort in leading executive-level conversations around value and renewals
• Hands-on experience with CRM tools, preferably HubSpot