Renewal Manager

Job Summary

A company is looking for a Renewal Manager to oversee the renewal process for a defined segment of customers.

Key Responsibilities

• Own the end-to-end renewal process for customers under $10K ARR, ensuring timely contract execution and high renewal rates
• Proactively manage customer communications regarding renewals and address any concerns or blockers
• Identify upsell opportunities during renewal discussions and manage escalations efficiently

Required Qualifications

• Demonstrated track record of owning measurable outcomes in retention, renewals, or revenue targets
• Experience in Customer Success, Revenue Operations, or a customer-facing operational role in a SaaS environment
• Strong organizational skills with the ability to manage multiple renewal timelines
• Experience working with CRM systems and understanding contract/order form processes
• Process-oriented and proactive approach to improving systems and workflows