Renewal Manager

Job Summary

A company is looking for a Renewal Manager to guide the renewal process and optimize customer retention.

Key Responsibilities

• Manage the renewals process for approximately 200 customers, collaborating with various teams to achieve revenue goals
• Execute customer retention strategies to boost renewal rates and decrease churn
• Analyze customer data to identify renewal risks and enhance customer engagement

Required Qualifications

• 3+ years of experience in customer renewals management or account management within the tech industry
• Proficiency in CRM tools such as Clari, Salesforce, and Vitally
• Analytical mindset with experience in data analysis for informing renewal strategies
• Experience in contract management and working with procurement and legal teams is a plus
• Ability to thrive in a fast-paced startup environment