Renewal Manager

Job Summary

A company is looking for a Renewal Manager to oversee the renewal and escalation process for a defined segment of customers.

Key Responsibilities

• Own the end-to-end renewal process for customers under $10K ARR, ensuring timely contract execution and high renewal rates
• Proactively manage customer communications and auto-renewal reminders, addressing concerns and removing blockers
• Identify upsell opportunities during renewal conversations and manage escalations effectively

Required Qualifications

• Demonstrated track record of owning measurable outcomes in retention, renewals, or revenue targets
• Experience in Customer Success, Revenue Operations, or similar roles within a SaaS environment
• Strong organizational skills with the ability to manage multiple renewal timelines
• Experience working with CRM systems and contract/order form processes
• Process-oriented and proactive, motivated to improve systems and reduce friction in workflows