Renewal Manager

Job Summary

A company is looking for a Renewal Manager to drive customer retention and growth for an assigned portfolio of customers in the Mid-Market segment.

Key Responsibilities

• Execute all phases of the renewal process, including pricing proposals, negotiations, and contract creation
• Identify customer requirements and execute renewal strategies to retain customers and increase ARR
• Proactively analyze adoption and health metrics to identify churn risk and support upsell opportunities

Required Qualifications

• 1-2 years of experience in a Sales, Operations, Customer Success, or Account Management role
• Consistent achievement of retention and upsell targets
• Experience building credibility and rapport with stakeholders at all levels
• Business-focused mindset with strong commercial capabilities
• Salesforce experience is strongly preferred