Renewal Manager

Job Summary

A company is looking for a Renewal Manager responsible for managing customer renewals and collaborating with internal teams to enhance customer relationships.

Key Responsibilities

• Develop and execute negotiation strategies to maximize contract value while maintaining customer trust
• Communicate directly with customers to resolve a high volume of renewals and inquiries promptly
• Collaborate with internal teams to identify growth opportunities and contribute to scaling the Renewal team

Required Qualifications

• Experience in Business Development Representative (BDR), Account Management, Renewals, or Customer Success in a B2B enterprise software environment
• Proven experience with proactive outreach and multi-touch communication sequences
• Strong process management and financial acumen
• Ability to adapt to rapid shifts in priorities and organizational policies
• 4-year college degree or equivalent experience