Renewal Manager

Job Summary

Owning the end-to-end renewal experience for an assigned book of business, the full-time remote Renewal Manager will manage broker relationships, develop renewal strategies, and ensure timely completion of renewals while collaborating with cross-functional teams to enhance customer experience.

Key responsibilities

• Serve as the primary point of contact for brokers throughout the renewal lifecycle, conducting strategy discussions and providing guidance on renewal options
• Analyze competitive market information to develop effective renewal strategies and negotiate solutions to support customer retention
• Collaborate with internal teams to resolve customer issues and ensure a seamless renewal experience while maintaining accurate records

Required qualifications

• Bachelor's degree in Business, Communications, Healthcare Administration, or a related field, or equivalent professional experience
• 5+ years of experience in employee benefits, health insurance, account management, customer success, renewals, or underwriting support
• Strong understanding of employer-sponsored health insurance and the renewal lifecycle
• Exceptional organizational and project management skills
• Ability to manage multiple priorities in a fast-paced environment