Renewal Manager

Job Summary

Managing annual customer renewals for small to medium-sized businesses, the full-time Renewal Manager will collaborate with internal teams to ensure timely contract renewals, address customer inquiries, and enhance customer satisfaction in a remote environment.

Key responsibilities

• Lead the renewal process with customers, ensuring contracts align with business goals and customer needs
• Build and maintain trust with customers, proactively addressing concerns throughout the customer lifecycle
• Manage day-to-day administrative tasks, including customer outreach and CRM maintenance

Required qualifications

• Strong background in sales, customer success, or renewal management
• Experience in contract negotiation and pricing discussions
• Ability to navigate high-pressure situations with professionalism
• Proficiency in managing multiple accounts and administrative tasks effectively
• Familiarity with contract terminology and customer communication strategies