Renewal Operations Specialist

Job Summary

A company is looking for a Renewals Specialist to manage the renewal process and enhance customer satisfaction for commercial customers.

Key Responsibilities

• Own the renewal process for a segment of commercial customers, ensuring timely renewals
• Develop and implement strategies to improve retention rates and customer satisfaction
• Collaborate cross-functionally with sales, customer success, and finance teams to ensure smooth renewal processes

Required Qualifications

• 3+ years of experience in customer service within a SaaS business
• Proven track record handling contract renewals in a customer-facing role
• Strong understanding of SaaS/subscription-based business models
• Proficiency in CRM tools, particularly Salesforce
• Ability to manage multiple priorities effectively in a fast-paced environment