Renewal Specialist

Job Summary

Managing customer accounts remotely, the full-time Renewal Specialist will focus on client satisfaction, contract negotiation, and retention while driving growth through proactive account management and collaboration with internal teams.

Key responsibilities

• Retain and grow customer accounts through effective relationship management and contract negotiations
• Manage the renewal process and provide accurate forecasts on outstanding renewals
• Liaise with internal teams to ensure smooth processing of quotes and renewals for customers

Required qualifications

• 1+ years of experience in B2B sales or account management focused on customer renewals
• Bachelor's degree or equivalent required
• Experience in the technology or software industry preferred
• Proven track record of success in managing a high-volume portfolio of accounts
• Exceptional time management and organizational skills