Renewal Specialist

Job Summary

Proactively driving on-time completion of software subscription renewals, the full-time remote Renewal Specialist will engage with customers to ensure contract compliance, educate them on renewal options, and collaborate with internal teams to manage renewals and expansions effectively.

Key responsibilities

• Work closely with Sales, Customer Success, and Accounting to efficiently close renewals and related expansions
• Review customer renewal information and usage data to ensure mutual agreement on renewal options
• Proactively identify future renewals, connecting with customers well before expiration dates to ensure timely execution

Required qualifications

• Experience in a high-volume activity environment managing multiple priorities
• Ability to discuss contract compliance, expansions, and product pricing with customers
• Extreme attention to detail for accurate and timely execution of contract paperwork
• Experience with Salesforce.com or other CRM systems
• Interest in learning about modern software development and associated technologies