Renewal Specialist Contractor

Job Summary

Engaging with existing customers to renew subscriptions and drive growth, the remote Renewal Specialist Contractor will manage a high-volume portfolio of 25-50 renewals per month while collaborating with sales and contracting teams.

Key responsibilities

• Manage a high-volume portfolio of renewals and upsell opportunities
• Engage customers through various communication channels to facilitate renewals
• Maintain accurate records in CRM systems and collaborate with internal teams as needed

Required qualifications

• 1-2 years of experience in account management or renewals
• Familiarity with CRM tools, preferably HubSpot or Salesforce
• Strong ability to articulate value and tailor messaging to customer needs
• Highly independent, organized, and goal-oriented in a fast-paced environment
• Proficient in MS Office applications