Renewals Account Manager

Job Summary

Owning the post-sale revenue motion, the full-time remote Renewals Account Manager will manage the full renewals cycle, build a renewals process from the ground up, and design reporting and forecasting models to support customer retention.

Key Responsibilities

• Own the full renewals cycle: tracking upcoming renewals, leading renewal conversations, negotiating terms, and closing on time
• Build the renewals process from scratch, including renewal timelines, escalation paths, and risk triggers
• Design and maintain renewal reporting and forecasting, creating models and dashboards to track renewal rates and at-risk revenue

Required Qualifications

• 3+ years in renewals, account management, or a closely related post-sale revenue role in B2B SaaS
• Experience building reporting and forecasting from the ground up, including designing metrics and models
• Strong proficiency with spreadsheets and CRM tools, capable of transforming messy data into reliable reporting
• Proven track record of achieving retention or renewal targets
• Ability to thrive in ambiguity and create structure in undefined environments