Renewals Account Manager

Job Summary

Managing a high volume of contract renewals, the full-time Renewals Account Manager will ensure timely renewals for commercial customers with annual revenues of $50K and lower while working remotely and collaborating with cross-functional teams to enhance customer satisfaction and identify upsell opportunities.

Key responsibilities

• Manage the renewal process for contracts, ensuring timely completion and high customer satisfaction
• Collaborate with deal desk, pricing, and customer success teams to facilitate contract renewals
• Utilize AI tools to improve productivity and identify upsell opportunities for account executives

Required qualifications

• Strong background in a high-volume renewal, sales, or account management environment
• Proven ability to manage multiple transactions and consistently meet targets
• Excellent collaboration skills with experience working in cross-functional teams
• Demonstrated curiosity and experience integrating AI tools into workflows
• Exceptional organizational and time-management skills to handle a high volume of workstreams