Job Summary
A company is looking for a Renewals Coordinator to manage the renewal process, strengthen customer relationships, and collaborate with internal teams to enhance efficiency and identify upsell opportunities.
Key Responsibilities:
- Manage and streamline the renewal process for existing customers
- Maintain and strengthen customer relationships through regular interactions
- Collaborate with operations and marketing teams to enhance efficiency and identify upsell opportunities
Required Qualifications:
- Prior experience in a customer-facing role, preferably in the SaaS industry
- Strong organizational and time-management skills
- Ability to identify and resolve issues efficiently and effectively
- Comfort with CRM systems and proficiency in Microsoft Office or similar tools
- A strong focus on customer experience and relationship building
