Renewals & Expansion Manager

Job Summary

To maximize customer retention and drive recurring revenue growth, the full-time Renewals & Expansion Manager will manage the end-to-end renewal process, build strong customer relationships, and identify expansion opportunities within an assigned portfolio of customers in a fully remote setting.

Key Responsibilities

• Own the complete renewal lifecycle for assigned customers, proactively engaging them before contract expiration and negotiating renewal terms
• Identify upsell and cross-sell opportunities while partnering with Customer Success and Sales to develop account growth strategies
• Build trusted relationships with key customer stakeholders and act as the primary commercial contact during renewal and expansion discussions

Required Qualifications

• Bachelor's degree in Business, Marketing, Communications, or related field (or equivalent experience)
• 3-7 years of experience in Account Management, Customer Success, Renewals, Sales, or Revenue Operations
• Experience managing SaaS or subscription-based customer renewals
• Strong negotiation and consultative selling skills
• Experience using CRM platforms such as Salesforce or HubSpot