Renewals Manager

Job Summary

A company is looking for a Renewal Manager to oversee the renewal lifecycle and enhance customer retention.

Key Responsibilities

• Manage a book of business for renewals, ensuring timely closure
• Maximize customer retention and drive price increases during renewals
• Collaborate with various teams to address complex renewal scenarios and maintain data quality in Salesforce

Required Qualifications

• 2+ years of experience in Renewals, Customer Success, or Account Management, preferably in a SaaS environment
• Fluency in English; Spanish or Portuguese is a plus
• Experience with Salesforce and other business programs
• Strong understanding of subscription-based renewals and process improvement
• Able to work independently while managing multiple tasks efficiently