Renewals Manager

Job Summary

A company is looking for a Renewals Manager responsible for managing customer accounts and ensuring retention and loyalty.

Key Responsibilities

• Manage assigned customer accounts and collaborate with sales and support teams to resolve issues
• Develop and maintain customer relationships to promote retention and drive revenue growth
• Proactively manage the renewal process and identify at-risk accounts for timely intervention

Required Qualifications

• BA/BS preferred or equivalent experience
• 4+ years of experience in a related role such as Customer Success Manager or Sales Engineer
• Knowledge of privilege access management and cybersecurity best practices
• Familiarity with Salesforce and Customer Success Management platforms
• Experience with complex client interactions, preferably at the director level