Renewals Manager

Job Summary

Overseeing the end-to-end subscription renewal lifecycle, the full-time Renewals Manager will proactively manage customer accounts, collaborate with cross-functional teams, and ensure timely contract renewals while working remotely from Madrid, Spain.

Key responsibilities

• Manage a portfolio of customers by defining renewal objectives and leading alignment calls to drive renewals to completion
• Review and understand contractual agreements to align product usage with terms and present tailored value propositions
• Document and communicate customer status, maintaining up-to-date records on renewal progress and potential account risks

Required qualifications

• At least 2 years of experience managing renewals for a significant number of accounts
• Proven track record of on-time renewals and strong organizational skills
• Experience in reviewing contracts, negotiating, and preparing proposals
• Ability to collaborate effectively across multiple departments and with third-party partners
• Familiarity with forecasting renewal and expansion pipelines