Renewals Manager

Job Summary

Managing a portfolio of existing customers, the full-time remote Renewals Manager will be responsible for executing renewal strategies, negotiating contract terms, and fostering customer engagement to ensure satisfaction and retention.

Key responsibilities

• Drive customer adoption and user engagement to support renewal growth
• Manage the end-to-end renewal process, including qualification, quoting, and negotiations
• Collaborate with internal teams to develop strategies for upcoming renewals and maximize account growth

Required qualifications

• 2+ years of experience in Renewal Management, Account Management, or Sales/Customer Success, preferably in SaaS
• Proven track record in managing customer retention and adoption for complex accounts
• Strong financial acumen and understanding of contractual negotiations
• Ability to work independently and as part of a team in a fast-paced environment
• Exceptional organizational skills and a strong sense of urgency