Renewals Manager

Job Summary

Owning the renewal lifecycle for a portfolio of customers, the remote Renewals Manager will drive timely contract renewals, build trusted relationships, and identify expansion opportunities to enhance customer value.

Key responsibilities

• Manage the end-to-end renewal process, ensuring successful contract renewals for assigned customers
• Develop and maintain strong relationships with customers, acting as a strategic partner throughout the renewal lifecycle
• Identify renewal risks early and collaborate with internal teams to create mitigation plans and support upsell opportunities

Required qualifications

• 3+ years of experience in renewals, account management, customer success, or a related customer-facing role
• Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent experience
• Experience in the cybersecurity, enterprise software, or SaaS industries is preferred
• Proficiency in using Salesforce or another enterprise CRM
• Strong analytical skills with the ability to assess renewal risks and make data-driven decisions