Renewals Manager

Job Summary

Managing a portfolio of customer accounts, the contract Renewals Manager will oversee the full contract renewal process, maintain accurate forecasts, and collaborate with sales and operations teams to ensure timely renewals in a remote environment.

Key Responsibilities

• Take ownership of the contract renewal process, including managing the pipeline and preparing quotes
• Maintain a 120-day rolling forecast and ensure Salesforce records are accurate and up to date
• Communicate with partners and customers to resolve issues and guide them through the renewal process

Required Qualifications

• At least 1 year of experience in renewals, customer support, inside sales, or a similar role, ideally within a tech or SaaS company
• Familiarity with B2B sales and renewals, along with a basic understanding of sales operations
• Experience using CRM or quoting tools is a significant plus
• Proactive problem-solving skills and the ability to raise concerns as needed
• Organized and dependable, with the ability to manage multiple priorities effectively