Renewals Manager
Job Summary
To support a growing renewals function, the full-time Renewals Manager will manage the operations layer of renewals, partner on scaled renewal motions, and support enterprise renewal strategies, all while working remotely in the US.
Key responsibilities
- Run auto-renewal processing, forecast hygiene, and contract audits to achieve a 95%+ on-time renewal close rate
- Collaborate with the Scaled CSM to maintain Gross Retention at 97%+ through automation and commercial execution
- Assist in drafting renewal briefs and commercial prep for enterprise accounts, contributing to overall retention goals
Required qualifications
- 1-3 years of experience in SaaS renewals, customer success operations, sales operations, or account management
- Hands-on experience with customer success platforms (e.g., Vitally, Gainsight) and CRMs (e.g., HubSpot, Salesforce)
- Strong process orientation with the ability to manage multiple tasks effectively
- Commercial instinct for customer engagement and negotiation
- Curiosity about the legal industry and an AI-forward mindset to enhance renewals processes
Complete Job Description
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