Renewals Manager, East

Job Summary

To support a growing customer retention strategy, the full-time Renewals Manager, East will manage the quote-to-close process for renewals, achieve quarterly revenue goals, and collaborate with Customer Success to drive renewal strategies in a remote capacity.

Key responsibilities

• Handle the quote-to-close process for renewals 120 to 90 days in advance of renewal due dates
• Achieve or exceed quarterly revenue goals related to retention, growth, and term extension of existing customer contracts
• Identify "at-risk" renewal clients and escalate to appropriate team members to mitigate contraction and churn

Required qualifications

• 2 years of related cybersecurity and renewals experience
• Experience working in a SaaS revenue organization, such as Sales, CSM, or a renewals team
• Deep understanding of SaaS offerings and pricing models
• Ability to work independently and collaboratively as part of a team
• Confidence in navigating customer and partner renewal processes