Renewals Operations Manager

Job Summary

A company is looking for a Revenue Intelligence Operations Manager, Renewals.

Key Responsibilities

• Serve as a trusted operational partner to Renewals Leadership, providing executive-ready insights and support for strategic planning
• Own the end-to-end renewals operating model, defining and tracking globally consistent KPIs and risk signals
• Enhance the Renewals Account Manager experience by reducing operational friction and increasing engagement in customer interactions

Required Qualifications

• Experience in operations management, particularly in a renewals or post-sales environment
• Strong understanding of key performance indicators and metrics related to renewals
• Proficiency in data analytics and experience with AI-driven tools
• Demonstrated ability to manage cross-functional initiatives and change management processes
• Experience collaborating with senior leadership and influencing strategic decisions