Renewals Operations Representative

Job Summary

Focused on enhancing client satisfaction, the full-time remote Renewals Operations Representative will manage the processing of client orders through the quote to cash and procure to pay cycles while collaborating with various internal teams and external partners.

Key responsibilities

• Process incoming renewal orders and maintain a renewal database for enterprise-level clients
• Collaborate with sales, engineering, and finance teams to ensure accurate order processing and customer experience
• Engage with channel partners and vendors to manage deal registrations, quotations, and compliance with vendor requirements

Required qualifications

• 5+ years of Sales Operations experience in the technology industry, particularly with channel partners and distributors
• Proficiency in CRM and ERP systems, such as Salesforce.com, CPQ, and NetSuite
• Advanced Excel skills and strong Microsoft Office proficiency
• Demonstrated success in customer success, quoting, order entry, or account management
• Highly organized with excellent time management skills to prioritize tasks in a fast-paced environment