Renewals Specialist

Job Summary

A company is looking for a Renewals Specialist who acts as a technical bridge between customer satisfaction and revenue growth.

Key Responsibilities

• Manage a high-volume portfolio, initiating engagement 120 days before expiration to ensure retention
• Identify deficiencies and upsell additional services while supporting Global Account Managers
• Analyze complex software stacks to determine renewal and upgrade needs, optimizing customer investments

Required Qualifications

• 5+ years of experience in a relevant field
• Bachelor's degree or equivalent experience
• Solid background in Telecommunications, Unified Communications, or Contact Center
• Experience in a high-volume renewal environment is a significant plus
• Familiarity with competitors like Five9 or Genesys is advantageous