Renewals Specialist

Job Summary

A company is looking for a Renewals Specialist to manage the renewal process for its existing customer base.

Key Responsibilities

• Analyze customer contracts and product selections to determine optimal renewal paths
• Maintain positive relationships with customers and partners, addressing inquiries and concerns throughout the renewal process
• Drive revenue growth by identifying upselling and cross-selling opportunities during renewals

Required Qualifications

• Fluent in English, Spanish, and Portuguese
• Bachelor's degree in Business Administration, Communications, or Marketing preferred, or relevant experience
• Experience in Sales, Customer Success, Channel Partners, or Renewal Management preferred
• Familiarity with Salesforce tools and Microsoft applications
• Experience in the technology industry or SaaS-based organizations is highly desirable