Renewals Specialist

Job Summary

A company is looking for a Renewals Specialist responsible for managing customer accounts and ensuring retention and loyalty.

Key Responsibilities

• Manage assigned customer accounts and develop relationships to promote retention
• Work with sales teams and technical support to ensure smooth onboarding and renewal processes
• Identify at-risk accounts and proactively manage customer relationships for optimal experiences

Required Qualifications

• BA/BS preferred or equivalent experience
• 4+ years of experience in a similar role (Customer Success Manager, Helpdesk Manager, etc.)
• Knowledge of privilege access management and cybersecurity best practices
• Experience with Salesforce and Customer Success Management platforms
• Comfortable interfacing with complex, multi-divisional clients at the director level