Renewals Specialist

Job Summary

A company is looking for a Renewals Specialist - Contractor.

Key Responsibilities

• Manage assigned customer accounts and develop relationships to promote retention and loyalty
• Collaborate with sales teams and technical support to ensure smooth onboarding and address customer issues
• Proactively manage the renewal process and identify at-risk accounts for timely action

Required Qualifications

• BA/BS preferred or equivalent experience
• 4+ years in a similar role such as Customer Success Manager or Sales Engineer
• Knowledge of privilege access management and cybersecurity best practices
• Experience with Salesforce and Customer Success Management platforms
• Ability to interface with complex clients and understand high-level technical aspects of the product