Renewals Specialist

Job Summary

A company is looking for a Renewals Specialist responsible for customer retention through effective billing strategies and collaboration.

Key Responsibilities

• Manage the renewal process from quoting to order processing while adhering to Customer Operations SLAs
• Proactively provide renewal proposals and communicate changes in Annual Recurring Revenue (ARR)
• Maintain accurate customer data in CRM systems and assist with customer inquiries regarding renewals and billing

Required Qualifications

• Minimum two years of customer service experience or equivalent education and experience
• Basic skills in Microsoft Office products, including Outlook, Word, PowerPoint, and Excel
• Ability to calculate pricing, including margins, discounts, and increases
• Detail-oriented, self-motivated, and able to manage multiple tasks effectively
• Basic knowledge of internal reporting tools such as CRM systems and Power BI