Renewals Specialist

Job Summary

A company is looking for a Renewal Specialist who is focused on driving customer success and long-term partnerships.

Key Responsibilities

• Manage the end-to-end renewal process for assigned accounts to ensure timely execution and minimize attrition
• Support client relationships by identifying concerns and reinforcing value to achieve retention goals
• Develop and execute retention plans for at-risk accounts while collaborating with cross-functional teams

Required Qualifications

• 3+ years of experience in renewals, account management, or a related customer-facing role (SaaS experience preferred)
• Proficiency in ticketing systems (e.g., Zendesk, Salesforce) and CRM platforms (e.g., HubSpot, Salesforce)
• Strong analytical skills with a data-driven approach to improving retention KPIs
• Self-driven and motivated with a focus on delivering exceptional customer experiences
• Experience in value-driven sales and consultative skills for reinforcing platform value