Renewals Specialist

Job Summary

A company is looking for a Renewals Specialist responsible for managing the end-to-end renewal process for existing customers.

Key Responsibilities

• Manage the renewal process for assigned accounts, ensuring timely contract renewals
• Proactively engage with customers to confirm satisfaction and address concerns ahead of renewal dates
• Identify upsell opportunities during renewal conversations and maintain accurate renewal forecasts

Required Qualifications

• 2-4 years of experience in renewals, account management, or customer success (SaaS experience preferred)
• Familiarity with CRM tools (e.g., Salesforce) and renewal management systems
• Ability to manage multiple accounts and deadlines effectively
• Detail-oriented with strong organizational skills
• Strong negotiation skills