Renewals Specialist
Job Summary
Managing a portfolio of renewal and conversion opportunities, the full-time Renewals Specialist will guide clients through pricing updates, ensure smooth contract renewals, and collaborate with internal teams to align client needs with business objectives.
Key Responsibilities
- Manage a portfolio of upcoming renewals from initial outreach through signed contract
- Prepare renewal quotes and contract amendments in Salesforce / CPQ
- Educate clients on pricing model changes, renewal timelines, and contract terms
Required Qualifications
- 2-4 years of experience in SaaS renewals, account management, customer success, or sales support
- Experience managing a renewals pipeline and negotiating contract terms with customers
- Strong Salesforce and quoting/contract workflow familiarity
- Clear, confident communication style for explaining pricing logic and billing updates
- Highly organized with consistent follow-up and documentation practices
Complete Job Description
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