Rental Equipment Support Associate

Job Summary

Providing real-time technical support and phone-based troubleshooting for customers operating rented large equipment, the full-time Rental Contact Center Repair Associate will handle high volumes of inbound calls, diagnose equipment concerns, and coordinate escalations with field service teams while working remotely from the Atlanta area.

Key Responsibilities

• Receive and manage inbound calls, assess customer equipment needs, and provide tailored solutions while meeting performance metrics
• Offer troubleshooting solutions over the phone, process reservations, and administer rental contracts with accuracy
• Resolve customer complaints professionally by clarifying issues and implementing satisfactory solutions

Required Qualifications

• Must be 18 years of age or older and legally permitted to work in the United States
• 1+ years of experience in a customer service or technical support role
• Strong problem-solving abilities and good listening skills
• Ability to work a flexible schedule, including evenings and weekends
• High school diploma or GED