Reporting and Workforce Analytics Analyst

Job Summary

A company is looking for a Reporting & Workforce Analytics Analyst.

Key Responsibilities

• Develop and maintain operational reports and dashboards for performance metrics
• Analyze historical ticket trends to support staffing forecasts and workload planning
• Perform trend analysis to identify recurring issues impacting service desk performance

Required Qualifications

• Strong proficiency in Microsoft Excel and experience with Power BI
• Ability to work with large datasets and transform them into meaningful insights
• Exposure to IT Service Desk operations and understanding of service metrics
• Bachelor's or Master's degree in a relevant field such as Data Analytics or Information Systems
• Experience with service management or workforce analytics reporting preferred