Reputation Management Analyst

Job Summary

Working in a hybrid schedule, the full-time Reputation Management Analyst will develop and maintain client accounts by crafting timely responses to online reviews, analyzing guest feedback, and ensuring high levels of customer satisfaction for hotel properties.

Key responsibilities

• Manage daily review monitoring and responses for hotel clients
• Provide timely analysis and reporting while meeting daily/weekly activity benchmarks
• Write and post response content adhering to brand standards and maintain accurate client information in Salesforce.com

Required qualifications

• 1-2 years of experience in client support and/or guest relations preferred
• Strong background in copywriting and content creation
• Bachelor's degree preferred with a focus in English, Journalism, or Communications
• Experience in the hotel industry is a plus
• Must be organized, self-motivated, and able to multi-task effectively