Research Clerk

Job Summary

A company is looking for a Research Clerk I to handle utility termination warnings and payment arrangements.

Key Responsibilities

• Researches utility termination warnings, missing bills, and late fees by reviewing payment histories
• Contacts utility vendors to verify balances and negotiates payment extensions or fee removals
• Maintains documentation of research, task times, and departmental procedures

Required Qualifications

• High school diploma or equivalent required
• 6 months of previous telephone experience in customer service or collections
• General knowledge of utility billing processes