Research Clerk

Job Summary

Researching utility termination warnings and negotiating payment solutions, the full-time Research Clerk will work remotely to analyze payment histories, contact utility vendors, and assist clients in avoiding service shut-offs.

Key responsibilities

• Research utility termination warnings, missing bills, and late fees, determining necessary actions based on payment history and account status
• Negotiate payment extensions and removal of late fees with utility vendors while providing written correspondence as needed
• Operate and maintain databases related to termination research and late fees, prioritizing critical research items according to departmental standards

Required qualifications

• High school diploma or equivalent required
• At least 6 months of previous telephone experience in customer service or collections
• General knowledge of utility billing principles and practices
• Ability to perform basic functions in the Microsoft Office suite
• Strong organizational skills to manage multiple tasks simultaneously