Research Manager

Job Summary

Leading a small research team, the full-time remote Manager II, Research will manage high-priority research projects, coach team members in research methodologies, and establish an operating model to enhance the visibility and impact of research across the organization.

Key responsibilities

• Manage and develop the research team by setting expectations, coaching on research craft, and prioritizing work aligned with business goals
• Personally lead high-impact research initiatives, translating complex business questions into actionable research plans and insights
• Champion customer understanding across the organization by making customer evidence accessible and promoting research literacy among teams

Required qualifications

• 7+ years of experience in user research, product research, or related fields
• 2+ years of experience managing or leading research teams or cross-functional contributors
• Strong command of research methodologies including qualitative, quantitative, and mixed methods
• Proven ability to synthesize research findings into actionable insights and strategic recommendations
• Experience in building and promoting a culture of research within an organization