Research Support Assistant

Job Summary

To provide research assistance to Shapiro Library users, the part-time hourly Research Support Assistant will engage with patrons via live virtual chat and email, utilizing knowledge of library resources to answer inquiries and guide users effectively.

Key responsibilities

• Provide research support services to Shapiro Library users through chat and email
• Develop a working knowledge of Shapiro Library services, databases, and FAQs to assist users
• Utilize customer service techniques to create a welcoming virtual library environment and manage follow-up inquiries

Required qualifications

• Currently enrolled in a degree program at Southern New Hampshire University
• Proficiency in English is required
• Punctual, courteous, and respectful with a reliable work schedule
• Strong typing and written communication skills
• Stable Internet connection and willingness to learn new technology (LibApps)