Reservation Sales Associate

Job Summary

As a brand ambassador, the part-time hourly Reservation Sales Associate will deliver exceptional service experiences by managing reservation inquiries, maximizing revenue opportunities through consultative sales techniques, and building meaningful guest relationships in a virtual environment.

Key responsibilities

• Deliver an elevated luxury service experience that reflects the culture and standards of the organization
• Process inbound reservation inquiries accurately while utilizing strategic sales techniques to maximize revenue opportunities
• Assist guests with reservation modifications, cancellations, upgrades, and special requests

Required qualifications

• High School Diploma or GED required
• 3 years of previous hotel or call center experience preferred
• Computer proficiency, including Microsoft Office and Windows
• Strong sales aptitude with the ability to recommend upgrades and tailored guest experiences
• Exceptional verbal and written communication skills with a polished and professional demeanor