Reservations Agent

Job Summary

A company is looking for a Reservations Agent to provide exceptional guest services and manage reservations.

Key Responsibilities

• Respond to guest inquiries regarding room reservations, availability, and accommodations
• Assist in resolving guest challenges and ensure effective communication with team members
• Accurately execute billing and financial transactions while upselling services and offerings

Required Qualifications

• Two years of experience in hospitality, spa, or reservations, preferably at a luxury resort
• Ability to create professional business correspondence
• Excellent phone manner and gracious people skills
• Ability to work cohesively with other departments and team members