Reservations Agent

Job Summary

A company is looking for a Reservations Agent to provide exceptional hospitality and manage guest reservations.

Key Responsibilities

• Respond to guest inquiries regarding room reservations, availability, and pricing
• Assist in resolving guest challenges and ensure effective follow-through with team members
• Accurately execute billing and financial transactions for guests while upselling services and offerings

Required Qualifications

• Two years of experience in hospitality, spa, or reservations, preferably at a luxury resort
• Ability to create professional business correspondence
• Gracious people and sales skills with excellent phone manner
• Ability to work cohesively with other departments and team members