Reservations Clerk

Job Summary

Processing reservation requests, the full-time Reservations Clerk will manage changes and cancellations while ensuring guest needs are met and maximizing revenue through effective sales techniques in an onsite environment.

Key responsibilities

• Handle all reservation requests, changes, and cancellations via phone, fax, or mail
• Verify room availability and explain policies regarding guarantees, special rates, and cancellations
• Input and access data in the reservation system, accommodating special requests and following escalation procedures for guest concerns

Required qualifications

• High school diploma or G.E.D. equivalent
• No related work experience required
• No supervisory experience required
• No specific licenses or certifications needed