Reservations Marketing Specialist

Job Summary

Supporting the efficient operation of the Reservations Department, the full-time Reservations Marketing Specialist will oversee reservations operations, inventory control, and guest communications while collaborating with various departments to maximize room revenue and enhance guest satisfaction.

Key responsibilities

• Oversee processing and management of individual, group, and crew reservations while delivering exceptional customer service
• Support hotel revenue optimization through inventory control, room allocation, and collaboration with Revenue Management
• Maintain reservation records and assist with forecasting, billing arrangements, and performance reporting

Required qualifications

• Minimum two years of experience in hotel reservations, revenue support, or group housing management
• Experience with Hyatt PMS, revenue, sales, and marketing systems preferred
• Strong understanding of inventory control, forecasting, and revenue management
• Proficiency in managing corporate and leisure groups and contracts
• Ability to maintain data integrity and deliver excellent guest communication