Reservations Supervisor

Job Summary

Leading a dynamic reservations team, the full-time Reservations Supervisor will oversee daily operations in a remote setting, ensuring exceptional guest service, reservation accuracy, and revenue conversion while coaching and developing team members.

Key responsibilities

• Manage daily operations of the reservations department across multiple hotel and resort properties
• Ensure high levels of guest service and accuracy in reservations while driving revenue conversion
• Conduct call auditing, coaching, and performance accountability to develop reservation agents

Required qualifications

• Previous experience in a reservations or front desk role within the hospitality industry preferred
• Proven experience in a supervisory or leadership position
• Proficiency in reservation management systems and software
• Knowledge of revenue management principles
• Experience auditing calls and conducting coaching sessions strongly preferred