Resident Experience Manager

Job Summary

A company is looking for a Resident Experience Manager - Utility & Partner Services.

Key Responsibilities

• Serve as a primary point of contact and subject-matter expert for utility and partner services
• Manage third-party utility providers to ensure appropriate utility connection and billing
• Facilitate inbound and outbound resident communication in a timely and empathetic manner

Required Qualifications

• 5+ years of property management, residential services, or related experience
• Strong understanding of related software, including Salesforce and PropertyWare
• Knowledge of Fair Housing laws and landlord-tenant regulations
• Self-starter with a strong sense of ownership and results-oriented mindset
• Demonstrated adaptability and critical thinking in a fast-paced environment